Terms of service
Welcome to Tan & Grain. By accessing our website or purchasing our products, you agree to the terms and conditions outlined below. We are committed to providing premium leather goods with quality craftsmanship and a smooth shopping experience.
Product Information
All Tan & Grain products are made from genuine leather and carefully handcrafted. Since leather is a natural material, slight differences in texture, grain, shade, and finish may occur naturally and should not be considered defects. Product colors may also vary slightly depending on screen settings and lighting.
Pricing & Availability
All prices are listed in Bangladeshi Taka (BDT). Tan & Grain reserves the right to change product prices, offers, descriptions, or availability at any time without prior notice.
Order Confirmation
Orders are confirmed after successful communication through phone call, SMS, email, or online confirmation. We reserve the right to cancel any order due to stock unavailability, pricing errors, incomplete customer information, or suspicious activity.
Payment Methods
We currently accept:
- Cash on Delivery
Delivery
Delivery times may vary depending on customer location, courier service operations, weather conditions, or public holidays. Tan & Grain is not responsible for delays caused by third-party delivery providers.
Intellectual Property
All website content, including logos, images, product designs, graphics, and written content, belongs to Tan & Grain and may not be copied or used without written permission.
Customer Responsibility
Customers are responsible for providing accurate shipping and contact information. Tan & Grain will not be responsible for delivery issues caused by incorrect details provided by customers.
Policy Updates
Tan & Grain reserves the right to update or modify these policies at any time without prior notice. Continued use of our website indicates acceptance of the updated terms.
Order Cancellation by Customer
Customers may cancel an order before it has been shipped. Once the order is dispatched, cancellation requests may no longer be accepted.
Cancellation by Tan & Grain
Tan & Grain reserves the right to cancel orders due to:
- Product unavailability
- Failure to confirm the order
- Incorrect or incomplete customer information
- Suspicious or fraudulent activity
Refund for Cancelled Orders
If advance payment has already been made for a cancelled order, the refund will be processed within 7–10 working daysthrough the original payment method.
Refused Deliveries
If a customer refuses to receive a confirmed order without a valid reason, Tan & Grain reserves the right to limit future cash-on-delivery purchases from that customer.