Privacy policy
At Tan & Grain, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide while using our website or purchasing our products.
Information We Collect
When you place an order, contact us, or use our website, we may collect the following information:
- Name
- Phone number
- Email address
- Shipping and billing address
- Payment information (where applicable)
We may also collect non-personal information such as browser type, device information, and website usage data to improve user experience.
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Confirm purchases and provide customer support
- Improve our products, services, and website experience
- Send order updates, promotional offers, or important notifications
- Prevent fraudulent or suspicious activities
Tan & Grain does not sell, rent, or trade your personal information to third parties.
Payment Security
We use trusted payment methods and secure payment gateways to process transactions. Tan & Grain does not store sensitive payment information such as card details on our servers.
Sharing Information
Your information may only be shared with:
- Courier and delivery partners for shipment purposes
- Payment service providers for secure transaction processing
- Legal authorities if required by law
Cookies & Website Data
Our website may use cookies and similar technologies to enhance browsing experience, analyze website traffic, and improve functionality. Users can disable cookies through browser settings if preferred.
Data Protection
We take reasonable security measures to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee complete security.
Third-Party Links
Our website or social media pages may contain links to third-party websites. Tan & Grain is not responsible for the privacy practices or content of those external websites.
Customer Rights
Customers may request to:
- Access their personal information
- Correct inaccurate information
- Remove or update contact details
For any privacy-related concerns, customers may contact us directly.
Policy Updates
Tan & Grain reserves the right to update or modify this Privacy Policy at any time without prior notice. Continued use of our website indicates acceptance of the updated policy.
Contact Us
For any questions regarding this Privacy Policy, please contact:
📧 support@tanngrain.com
📞 +8801606338961
📩 Facebook Inbox:
Tan & Grain Facebook Page